Privacy Policy

Information you provide

When you request a quote, Scrub’d collects the information you submit, including your name, email, optional phone number, ZIP code, cleaning preferences, preferred date, and service notes. Job applications collect contact details and any location, experience, availability, and notes you choose to provide. Please do not submit sensitive personal information or access credentials through these forms.

Website and consent records

Our forms also record referral campaign parameters when present, submission time, browser information, and an IP address when available for spam prevention. Quote requests record whether you chose optional SMS consent, the wording presented, the policy version, and the time of submission. The website uses session storage to remember when you dismiss its promotional popup.

Cookies and tracking technologies

Cookies and similar technologies can store information in your browser. This website uses session storage to remember that you dismissed the promotional popup during your visit. Referral campaign parameters in the page URL, such as UTM tags, are recorded with form submissions to help us understand where inquiries came from; this does not use an advertising tracking cookie. Our current public forms do not load advertising trackers. Website hosting and third-party resources, such as web fonts, may also process technical request information to deliver the website.

You can control cookies and site storage through your browser’s privacy settings, including blocking cookies, clearing site data, or using private browsing. Clearing session storage or ending the browsing session removes the popup-dismissal preference, so the offer may appear again. Blocking site storage or third-party resources may affect website functionality or appearance. You can remove referral parameters from the page URL before submitting a form if you do not want those parameters included with your inquiry.

How information is used

We use submitted information to respond to inquiries, prepare cleaning quotes, discuss scheduling and services, review applications, and protect the forms from spam or abuse. A quote request does not confirm a booking.

Optional text messages

If you choose the optional SMS checkbox, Scrub’d may send non-marketing texts about the cleaning quote you requested, scheduling, appointment reminders, and cleaning-service updates. You can submit a quote request or purchase services without consenting to SMS.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You can also contact hello@scrubdcleaners.com or +1 (510) 423-1298.

Sharing and mobile information

Information may be processed by service providers helping us host the website, store submissions, or deliver requested communications, only for those purposes. We do not sell mobile information or share it with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties, except providers necessary to deliver the messages. Information may also be disclosed when required by law.

Data security

Scrub’d uses reasonable administrative, technical, and organizational safeguards designed to protect the information you submit. These include access controls that limit who can view submissions, encryption in transit where supported, limited staff and vendor access restricted to people who need the information to handle your request, and security measures required of the service providers that host the website and store submissions. No system is completely secure, and we cannot guarantee the security of information transmitted through the internet or stored on our systems.

Storage and your choices

Submissions are stored in our website’s protected data storage. We retain information as needed to handle your request and meet applicable obligations. No online system is entirely secure. To request access, correction, or deletion of information you provided, contact hello@scrubdcleaners.com. Requests are subject to applicable legal requirements.

Changes and contact

Updates to this policy will appear on this page with a revised date. Questions about privacy can be sent to hello@scrubdcleaners.com or discussed at +1 (510) 423-1298. See our Terms of Service for website and messaging terms.